Job Description

Effective Date: February 22, 2017

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**McKesson requires new employees to be fully vaccinated for COVID-19 as defined by the CDC, subject to applicable, verified accommodation requests.**

McKesson Corporation is a Fortune 8 company and is one of the largest providers of healthcare supply chain management solutions, retail pharmacy, medical & pharmaceutical supplies, healthcare technology, community oncology and specialty care in the United States with revenues of $231 billion in 2020. The company was founded in 1833 by John McKesson and Charles Olcott in New York with a focus on importing and wholesaling pharmaceutical products. United by our ICARE shared principles, McKesson's 80,000 employees work together every day to make better care possible around the globe one product, one partner, one patient at a time.

We take pride in our culture of connection and believe in a workplace where everyone can be their full, authentic self. We welcome and encourage veterans, individuals with disabilities and others with diverse perspectives to join our growing team. Your unique perspective and experience are valuable assets that can translate into a rewarding career path with us. Apply to join our team and help shape the future of healthcare!

**Current Need**

McKesson Pharmacy Services is currently seeking an Associate Customer Service Rep for their Livonia, MI Printing Services location. As an Associate Customer Service Representatives, you'll be a key member of our Customer Service Team, with focus on the Call Back program.

This is a part-time position, approximately 25 hours per week.

Our customer support team is currently splitting time working from home and the office. Training period will take place 100% from the office.

**Position Description**

Professionally and effectively interface with customers and internal departments to handle a variety of pre-sale or post-sale service functions of moderate scope and provide a world class experience to internal and external customers.

**Key Responsibilities**

* Administer the Customer Call back program, which consists of placing calls with customers to solicit reorders.

* Handle inbound order-taking calls/order entry and perform basic cross-selling duties.

* Place orders and educate customers of the basic products and services available to them. Work with a sense of urgency and organization to ensure correct order is placed in accordance with Standard operating procedures.

* Research and process credits to customers for stocked returns, damages, and other issues. Follow correct procedures and compliance guidelines to determine and document accurate reasons for credits, issue customer credits, and organize the logistics of returned product, effectively communicating with customer and sales throughout the process.

* Respond to basic customer inquiries regarding products, pricing, and availability in a timely and professional manner.

* Communicating with cross-functional departments to coordinate customer service.

**Minimum Requirements**

0-1 year of experience. May have vocational qualification.

**Critical Skills**

* 1+ years experience providing customer support and resolution by phone within an office environment

* 1+ years of Customer Service using SAP or similar ERP system strongly preferred

* Working experience with Microsoft Outlook, Word and Excel

**Additional Skills**

* Professional communication; strong written and verbal communication skills and ability to interact with internal/external customers including vendors, sales reps, and co-workers

* General knowledge of customer service processes and procedures

* Energetic self-starter with attention to detail who can be resourceful with issue resolution.

* Able to effectively work in a team environment collaborating and ensuring open communication to achieve timely completion of all assigned tasks.

* Able to prioritize and multi-task in order to meet various deadlines and customer expectations.

* Problem-solving skills: able to analyze information provided, identify the root issue, and use resources appropriately to solve basic customers problems/questions in a timely manner.

* Basic working knowledge of Microsoft Office (Including Word, Excel & Outlook). Ability to work with spreadsheets including copy/paste, data entry, edit, sort, and basic formatting.

* Keyboarding/typing abilities at a medium proficiency level

* Successfully meet all performance standards/objectives of the role

* All other duties as deemed necessary including, but not limited to, phone support and special projects.

**Education**

High School diploma or equivalent

**Working Conditions**

General office demands

**McKesson is an Equal Opportunity/Affirmative Action employer.**

All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.Qualified applicants will not be disqualified from consideration for employment based upon criminal history.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to McKessonTalentAcquisition@mckesson.com . Resumes or CVs submitted to this email box will not be accepted.

Current employees must apply through the internal career site.

**Join us at McKesson!**

We deliver careers with purpose and potential. Our focus on better health starts with creating an inclusive environment with strong values where you can build a fulfilling career. You can count on us to provide you with resources and opportunities to grow and be your best, while contributing to our pursuit of improving lives. Every day, McKessons employees deliver products to healthcare providers that make a diffe

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