Job Description

Join to apply for the Computer Technician role at Amerijet International 2 weeks ago Be among the first 25 applicants Join to apply for the Computer Technician role at Amerijet International Summary This position will assist all personnel in the use of computing and telecommunication resources through one-on-one local or remote support, development of processes and procedures, written instructions, and training. This individual will apply their understanding of computer software and hardware to diagnose problems, determine the appropriate course of action, provide complete follow-through to successful resolution or escalate as appropriate. The position will require the ability to manage multiple priorities, including help desk tickets, daily tasks, and projects while working closely with other team members. The Computer Technician II will provide technical expertise and problem resolution for business-critical issues, system enhancements, application upgrades, and workstation maintenance required to facilitate business needs and requirements. This resource will also assist with user and workstation moves, migrations, and new systems implementations associated with company projects. This position requires excellent communication skills and the ability to work with diplomacy and a positive attitude. Responsibilities will also include, but are not limited to, the following: Essential Duties and Responsibilities Support a robust Microsoft based network Respond to help desk tickets, telephone calls, email, and personnel requests for technical support ensuring timely feedback and closure Identify, research, and resolve technical problems for individuals and groups in an efficient manner, recognizing the proper course of action to take, communicating and escalating severe issues as appropriate Provide escalated support for Level I and perform Level I work as required Communicate highly technical information to both technical and non-technical personnel Manage incoming and outgoing asset inventory of hardware, software, and peripherals Prepare computer systems for deployment including interviewing clients to identify special considerations and other settings Install computer hardware, software, and peripherals as required Maintain password security, data integrity, and file system security Perform knowledge transfers among team members by preparing and maintaining documentation for processes, procedures, written instructions, and solutions to problems Collaborate with team members to identify and recommend process, system, hardware, and software improvements and/or upgrades Maintain knowledge of developments in relevant technologies and their use in the industry, making recommendations when appropriate Assist team members as needed The position rotates between facilities in South Florida as needed and may require travel outside Florida and the USA Available to work after hours and weekends as required, including on-call rotation Transport equipment using personal vehicle between multiple facilities within the assigned service area, as directed by supervisor Other duties and projects as assigned by supervisor Qualifications Professional appearance and behavior required including punctuality, positive attitude, and reliability Excellent communication and writing skills; comfortable with people as well as systems and technology Ability to work well with others and independently; collaboration skills are vital Effective at all organizational levels with a sense of urgency based on impact High level of accountability and credibility with customers Advanced problem-solving skills for complex issues and solutions comparison Excellent organizational and multi-tasking skills Ability to follow instructions accurately Detail-oriented and quick learner, adaptable to change Extensive knowledge of Microsoft operating systems and desktop software such as Office suite Knowledge of networking standards, protocols, security, troubleshooting, and performance tuning Bilingual in English & Spanish Education and Experience Bachelor’s Degree in a computer-related field MCSE certification or equivalent Minimum 5 years supporting PC hardware and software, including troubleshooting, repair, deployment Minimum 5 years in client interaction and customer service Physical Demands Lift at least 35 lbs. Work in confined spaces Travel Negligible Acknowledgment The above statements describe the general nature of the work. They are not exhaustive. Amerijet International Airlines, Inc. reserves the right to assign other tasks as needed and to revise this description. EEO Statement Amerijet is an equal opportunity employer. For assistance or accommodations, contact ADAapps@amerijet.com #J-18808-Ljbffr Amerijet International

Job Tags

Similar Jobs