POSITION SUMMARY: The Concierge is the “Director of First Impressions” of the community and quite often the first contact for prospects, guests, and family members.
ESSENTIAL FUNCTIONS:
COMPETENCIES: To perform the job successfully, an individual should demonstrate the following competencies:
Technical Skills – Individual must demonstrate current and ongoing competence in tasks assigned which indicates a specialized skill in this area above and beyond the average. Must demonstrate knowledge & frequent use of computers & Microsoft Office.
Communication – Demonstrates an ability to effectively and regularly transfer information to necessary parties to improve the quality of her work and to provide her supervisor with actionable, accurate data.
Initiative – Is self-motivated and personally competitive. Wants to achieve for the good of the Company and her team. Seeks additional work when they have capacity. Demonstrates an ability and desire to bring new ideas and solutions to their supervisor on an ongoing basis.
Flexibility – The ability to quickly adapt to changing conditions. The ability to navigate obstacles with ease, aplomb and professionalism.
Interpersonal Skills – Focuses on solving conflict, not blaming; listens to others without interrupting; keeps emotions under control; remains open to ideas and tries new things
Teamwork – Balances team and individual responsibilities; encourages others and asks for help when needed. Exhibits patience and compassion.
Professionalism – Ensures product is delivered on time and is of the highest quality. Assumes responsibility for mistakes. Presents themselves in a manner which enhances the brand image. Understands that no information is truly private and conducts online or social networking activities accordingly.
Ethics – Treats people with respect; keeps commitments; inspires the trust of others; works ethically and with integrity; upholds the Company’s Guiding Principles:
o People First, Always
o We Exist to Serve our Members
o We Have a Responsibility to be Full
Physical Demands, Work Environment, and Expected Hours of Work: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
TRAVEL: No travel is expected although occasional travel may be required for training sessions, continuing education opportunities, emergency situations, and other company functions.
EDUCATION AND EXPERIENCE REQUIREMENTS:
KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:
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